Privacy Policy

1. Who we are

This site is operated by Suit EC ("we", "us"). We are the data controller for any personal data you provide when using the site.

2. What we collect

We collect personal data you give us directly, for example when you create an account, place an order, sign up for our newsletter, or contact our team. This typically includes:

• Name, email, phone, postal address
• Account credentials (passwords are stored hashed, never in plain text)
• Order history and payment confirmation details (we do not store full card numbers)
• Body measurements you submit for tailoring
• Messages you send through forms or chat

We also collect usage data automatically (IP address, browser type, pages visited, and referring URL) to operate the site and improve it.

3. How we use your data

• To fulfil orders, processing, shipping, returns, customer support
• To manage your account and provide your order history
• To send transactional emails (order confirmation, shipping updates)
• To send marketing emails, but only if you opt in, and you can unsubscribe at any time
• To improve the site, our products, and your experience
• To meet legal obligations (tax, accounting, fraud prevention)

4. Who we share data with

We share personal data only with service providers we rely on to operate, and only to the extent they need it:

• Payment processors: to process your payment
• Shipping carriers: to deliver your order
• Email and SMS providers: to send transactional and marketing messages
• Hosting and analytics providers: to run the site

We do not sell your personal data. We disclose data to authorities only when required by law.

5. Cookies

We use cookies and similar technologies to keep you logged in, remember your cart, measure traffic, and personalise content. You can disable cookies in your browser, but parts of the site may stop working.

Essential cookies are always on. Analytics and marketing cookies are loaded only with your consent.

6. How long we keep your data

We retain order data for as long as required by tax and accounting law (typically 10 years in Vietnam). Account data is kept while your account is active. Marketing data is kept until you opt out.

7. Your rights

You have the right to access, correct, or delete the personal data we hold about you, and to object to or restrict certain processing. To exercise these rights, email us via the Contact page. We will respond within 30 days.

8. Security

We use industry-standard measures to protect your data, encrypted transport (HTTPS), hashed passwords, access controls, periodic audits. No system is perfectly secure; if we ever detect a breach affecting your data, we will notify you promptly.

9. Children

The site is not directed to children under 16. We do not knowingly collect data from anyone under 16. If you believe a child has provided us data, contact us and we will delete it.

10. International transfers

Some of our service providers operate outside Vietnam. Where data is transferred internationally, we ensure equivalent safeguards through contractual clauses or recognised certifications.

11. Changes to this policy

We may update this policy from time to time. The current version is always dated below. Material changes will be communicated by email or a site notice.